Shipping & Returns
Shipping — Single or Multiple Addresses
Enter all of the addresses you want to ship to on the Shipping – Single & Multiple Addresses page.
If you are shipping to a single address, select a shipping method using the drop down box, fill out the address form, and make sure the Gift Giving checkbox is checked. Next click on the “Continue Checkout” button to complete the gift process.
If you are shipping to multiple addresses, select a shipping method and fill in the address form for the first address you’re shipping to and make sure the Gift Giving checkbox is checked. Then click on the SHIP TO MULTIPLE ADDRESSES link below the first address form. You may add as many shipments to addresses as you like by filling in the address forms and clicking on the SHIP TO AN ADDITIONAL ADDRESS link. After entering all of the addresses you want to ship to click on the “Continue Checkout” button to go to the Shipping & Gift Options page.
Shipping & Gift Options
On the Shipping & Gift Options page you must assign a shipping address to each item. Items going to the same shipping address will be grouped together on the Order Review page.
Gift Message
When you reach the Order Review page, for each recipient please enter a gift message. The gift message will appear on the shipping receipt.
Gift Box
We’re sorry, but we cannot gift box our bikes. The bike arrives in a plain, brown box with the Glide Bikes name on it.
How do I find out if my order has shipped?
Go to the UPS Track My Order and enter your tracking number, which can be found on your Order Confirmation email. Your Glide Bikes order was shipped from zip code 28412.
How do I return a bike?
Returns are accepted within 30 days of purchase; there is a 15% re-stocking fee, and shipping costs are non-refundable. Glide Bikes reserves the right to inspect the product for damage. Submit an email contact form for return instructions.
How do I return a bike that is defective? How do I file a Warranty Claim?
Glide Bikes warrants all parts against manufacturer defects. To file a claim, simply fill out an email Warranty Claims Form and submit to us.
Customer Service Sidebar
