Shipping & Returns

Gift Box

We’re sorry, but we cannot gift box our bikes. The bike arrives in a plain, brown box with the Glide Bikes name on it.

 

How do I return a bike?
Returns are accepted within 30 days of purchase; there is a 15% re-stocking fee, and shipping costs are non-refundable. Glide Bikes reserves the right to inspect the product for damage. Submit an email contact form for return instructions. 

Contact Us

 

How do I return a bike that is defective? How do I file a Warranty Claim?
Glide Bikes warrants all parts against manufacturer defects. To file a claim, simply fill out an email Warranty Claims Form and submit to us.
Warranty Claims Form

 

How do I find out if my order has shipped?

Go to FedEx Tracking and enter your tracking number, which can be found on your Order Confirmation email. Your Glide Bikes order was shipped from zip code 28405.
 
FedEx Shipping MapFedEx Legend
This map illustrates service schedules in business days as of October, 2011 for FedEx Ground shipments
 

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!